Refund policy

Refund Policy

Last Updated: March 2026

At Day to Night Online Traders – UAE, we want our customers to be happy with their purchases. Please read this Refund Policy carefully.

1. Eligibility for Refunds

You may request a refund if:

  • The item received is defective, damaged, or broken

  • The wrong item was delivered

  • The product has a manufacturing defect

Refund requests must be made within 3 days of receiving your order.

2. Non-Refundable Items

Refunds or returns are not available for:

  • Items returned due to change of mind

  • Items used or damaged by the customer

  • Products without original packaging or accessories

  • Clearance or discounted items (unless defective)

3. Return Process

To request a return:

  1. Contact us through WhatsApp with your order number and details.

  2. Provide photos or videos showing the problem with the item.

  3. Our team will review your request and confirm if the item qualifies for a replacement or refund.

4. Refund Method

If your return is approved:

  • Refunds will be processed via the original payment method or as store credit, at our discretion.

  • Refund processing may take 3–7 business days after we receive the returned item.

5. Shipping Fees

  • Delivery fees are non-refundable.

  • Customers may be responsible for return shipping, unless the item is defective or the wrong item was delivered.

6. Contact Us

For any questions regarding refunds or returns, contact us:

Day to Night Online Traders – UAE
WhatsApp: +971545957565
Serving customers throughout the United Arab Emirates